1. Refund eligibility
Customers may request a refund within 14 calendar days of the initial charge. Refund eligibility may be reviewed in light of service access, technical issues, and the Paddle Buyer Terms.
Paddle may also issue a refund directly in cases where it is necessary to prevent an imminent chargeback or where Paddle determines a refund should be processed under its Buyer Terms.
2. Non-refundable situations
- Renewal charges after prior successful use of the service.
- Requests made after substantial use of the software.
- Requests made after the 14-day refund window has passed.
3. Subscription cancellation
A subscription may be cancelled before the next billing date to prevent future renewal. Cancellation stops future charges but does not automatically generate a refund for the current paid period.
If a refund is issued, access to paid Listing Guard features, license-based activation, or related Pro service access may be removed or revoked.
4. How to request a refund
Refund requests must be sent to support@listingguard.xyz together with purchase information and a brief explanation of the issue encountered.
Eligible requests should be submitted within 14 calendar days of the initial charge. Approved refunds are typically processed within 5 to 10 business days, depending on the payment method and issuing bank.
Listing Guard is operated by Hangzhou Yuhang Yusheng E-commerce Studio.