1. Refund eligibility
First-time purchases may be considered for a refund within 7 calendar days of the initial charge if the customer cannot access the service or the service fails to function materially as described.
2. Non-refundable situations
- Renewal charges after prior successful use of the service.
- Requests made after substantial use of the software.
- Requests made after the stated refund window has passed.
3. Subscription cancellation
A subscription may be cancelled before the next billing date to prevent future renewal. Cancellation stops future charges but does not automatically generate a refund for the current paid period.
4. How to request a refund
Refund requests should be sent through the designated product support channel together with purchase information and a brief explanation of the issue encountered.